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Gathering Basic Cisco CallManager Traces
This document contains a short Flash presentation to help you learn more about Cisco's IP Telephony (AVVID) solution. Specifically, the Flash presentation provides steps for collecting basic CallManager traces. Also, we provide a list of common CallManager vocabulary terms. The version of CallManager used is CCM 3.3(3)sr3.
Steps to Gathering the Traces
- Identify the CCMs that the devices register with.
- Set the tracing levels to be detailed.
- Record the start time.
- Perform the test.
- Record the stop time.
- Reset the tracing back to the default.
- Gather the logs during the specified timeframe.
- Package and attach the logs your TAC case.
Each step is performed in the example problem in the presentation.
Note: For best viewing results, use Mozilla Firefox at a resolution of 1024 x 768.
The videos are presented "as is." If you have any concerns or questions, complete and submit the feedback form on this page. If you have an issue which requires immediate attention, open a TAC Service Request using the TAC Service Request Tool (registered customers only). Otherwise, for general questions not addressed by these videos, refer to the Networking Professionals Connection Voice and Video Forum. For general information about Cisco's IP Telephony products, refer to the Product Portfolio.
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