Industry recognition is one of the best ways to measure how we are serving our customers and setting the standard for service and support. Cisco continues to raise the bar when it comes to overall support performance, web-based support, engineer certifications, and value to our customers.
When you choose Cisco, you’re getting the highest quality service in the industry from a team of experts whose top priority is your success.
J.D. Power and Associates 2011 Certification
Cisco Systems, Inc., Global has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience." The Certified Technology Service and Support program honors companies who deliver outstanding technical support. J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, web intelligence, and customer satisfaction.
Association of Support Professionals (ASP) Awards
This industry award recognizes sites that exhibit best practices based on 25 different performance metrics. These include usability, knowledgebase implementation, customer experience, and use of technology.
ASP Hall of Fame
Cisco was named to the ASP Web Support Hall of Fame, which honors websites that have been named among the "Ten Best Web Support Sites" for at least four years. The support website on Cisco.com has earned a position as one of the Ten Best Web Support Sites in 1998, 1999, 2002, 2005, 2007, 2008, 2010, and 2011.
Technology Services Industry Association (TSIA) STAR Award
The STAR Awards are one of the highest honors in the technology services industry, acknowledging the contribution of companies to the continual improvement of technology services delivery industry-wide.
Excellence in Online Support 2011
Awarded for successfully using web-based technologies and knowledge management processes to provide an effective web self-service experience for customers, including raising awareness and driving customer adoption of online support, personalizing the experience, using customer feedback for improvement, and measuring customer success through usage metrics for ongoing improvement.
Excellence in Service Delivery Optimization 2011
Presented to recognize improvements in support delivery operations through the use of consistent global processes, service technology development or deployment, and quality improvement methodology to optimize and improve efficiency.
Best Online Support 2009, 2010
Recognizes Cisco's web-based technologies and knowledge management processes that provide an effective, personalized, online self-service support experience for customers.
Best Online Community 2009
Recognized for high customer and partner participation rates utilizing discussion forums and wikis. Cisco online support provides avenues for partners and customers to interact and provide real-live experiences with our products, and support our efforts to provide the most up-to-date support information on products, services, and solutions.
Best Customer Commitment 2008
Best practices award for the most effective use of customer satisfaction data to make continuous improvements in the customer experience and first contact resolution.
Best Embedded Product Support 2008
Recognized Cisco for Smart Call Home, an embedded service capability that offers proactive diagnostics and real-time alerts on Cisco devices.
Service Excellence in Consumer Support 2008
Recognized the responsiveness of Cisco (Linksys) support centers and the greatest use of web self service and knowledge bases for improving customer satisfaction.
Service Excellence in Outstanding Improvement 2008
Recognized the results of years of concentrated work performed by the Cisco Consumer Business Group to drive customer satisfaction and first contact resolution to world-class performance levels.
SSPA Hall of Fame Lifetime Achievement Award 2007
Cisco was inducted into the SSPA Hall of Fame, a special recognition awarded to companies that have won five STAR Awards since the program's inception.
Best Service Delivery Optimization 2007, Enterprise
Awarded for its best practices in the Cisco Technical Assistance Center service technology development and support delivery methodology.
Best Customer Commitment 2007, Enterprise
Awarded for the Technical Assistance Center customer feedback process that allows Cisco to implement tangible changes in support practices to directly improve the customer experience.
Service Excellence in Partner Management 2007, Enterprise
Presented for excellence in helping third party providers deliver service and support with high levels of customer satisfaction.
M2M Value Chain Award
Recognizes the most successful corporate adopters of machine-to-machine (M2M) technology as well as the team of solution providers that made their success possible. The 2010 award recognized Itron's global implementation of Cisco Smart Call Home on its Cisco Catalyst 6500s Series switches. Cisco was honored as the technology enabler that made the Smart Call Home proactive diagnostic alert solution possible.
SCMLogistics Supply Chain Excellence Award
Awarded in 2009 and 2006 for supply chain innovation. This prestigious award recognizes organizations for enabling best-in-class supply chain management strategies.
Customer Contact Association (CCA) Excellence Award
The award for Best Organisational Influence was presented to Cisco in recognition of the strategic role that the contact center plays in influencing innovation, organizational excellence, and continuous improvement to the customer experience.
Kepner-Tregoe International Rational Process Achievement Award
Cisco Technical Services, Asia Pacific team, was awarded a 2006 Kepner-Tregoe (KT) International Rational Process Achievement Award for Organizational Use of Process.
WBR Field Service Award
Cisco High Touch Technical Support Service was presented with the 2006 award for "Most Innovative Approach to Service Delivery" for its time-based escalation process. The process helps ensure the highest level of customer service by generating timely alerts that initiate proactive management activity at critical junctures of a service request.
J.D. Power and Associates 2011 Certified Technology Service & Support ProgramSM, developed in conjunction with TSIA. For more information, visit www.jdpower.com or www.tsia.com.
