Firm Transforms Global Customer Support
Challenge:
Resolve customer support issues quickly and increase customer satisfaction.
Solutions:
Online meetings offer rapid communication with customers around the globe while application sharing lets support staff rapidly fix problems.
Results:
- Tripled customer base in three years without additional support staff
- Reduced issue troubleshooting time
- Significantly reduced number of support calls
WebEx technology allows us to operate on a truly global scale and pursue new business opportunities anywhere in the world.- Ted Thomas, chief executive officer, Superstructure Group